All customers must order at their own risk. By ordering from us you are agreeing that you are at least 18yrs of age and posses a legal prescription for the items you are ordering. Always talk with a doctor before taking any medication. We reserve the right to refuse business from anyone we feel to be a liability to our company.
I am not a law enforcement officer nor am I affiliated with a law enforcement officer or agency. I am not accessing this site to gain information to use against the website operators, its affiliates, or any other person or entity in any conceivable manner.
I will hold the operators of this website, or anyone associated with this website harmless for any information I find herein. I know and understand the laws in my country and state with regards to purchasing prescription medication and if I am required by law to have a valid prescription, I do.
The legal purchase age for this site is 21. People under 21 are not allowed to be purchasing on this web site.
The products are delivered by Registered Regular Airmail and need a delivery signature upon arrival. In case the order is not delivered within the allotted time frame, please write us an e-mail specifying the issue and the order number for us to be able to assist you. In case you lost your order number, please indicate your you name, the delivery address and the purchase approximate date. The collected information will assist us to track your order and further assist you.
The normal delivery time frame to United States is between 7-21 days. Orders shipped to Europe are to be delivered within 7-14 days. In some rare occurrences the packages may be delayed in the process of shipping, please inform us via an e-mail for us to further assist you in the matter.
All orders are shipped within 1-5 business days (excluding weekends and holidays) from the payment confirmation moment. In case the order is split into two or more parts, the parcels are shipped at a rate of 1 to 5 days. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. In order to avoid fraud and to protect our valuable customers we ship via Registered Regular Airmail. For more information about shipping please click here.
An order may be cancelled within first 12 hours after the payment has been submitted. In case you intend to cancel an order, please send us a ticket indicating the order number, your name and shipping address. In case you miss to send us the request with the order cancellation, the goods will be processes and the payment will be charged accordingly.
All information displayed and available on the GrowXXLGear.com web site will be treated according to the European legislation. The personal information of GrowXXLGear.com’s customers will not be disclosed even upon an official request of the authorities of foreign countries.
Claims & Refund
An order may not be delivered to the destination in case it has been seized at customs or lost in the mail. If the order has been seized, please scan the seizure letter and e-mail it here for us to be able to investigate the case and reship the order. In case you haven’t received your order within 30 business days, please feel free to inform us with an e-mail and we will do our best to investigate the case and reship your order at no charge. Please be aware that we are not reshipping to to the following locations: Australia, Canada, South Korea, Denmark, Sweden, France, Italy, Spain, Portugal, Germany, Switzerland.
International Duty Fees and Laws
It is the customer’s responsibility to pay for customs fees and duties. Customers are strongly advised to consult the local customs laws for duties, restrictions and regulations.